Gold Listing
Sydney, New South Wales 2000, Australia
About me

Michelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author and podcaster. Establishing her company Optimum, Operating Procedures & Services (OOPS) in 1994 she has an undeniable passion for customer service.

From a foundation in the Hospitality industry and an employer of 70 staff, Michelle has developed a strong repertoire of “real life” customer service/business success scenarios which she communicates to people from diverse business backgrounds in a variety of forums both locally and internationally.

With a proven track record and vast experience, Michelle specialises in every aspect of service operations and processes – looking holistically at the overall impact of the customer experience.

In Michelle’s primary role as a speaker and trainer, Michelle combines her extensive experience and specialised knowledge with an absolute commitment to igniting the potential in each and every individual, so they can achieve outstanding results. Program participants walk away from her presentations feeling inspired, educated and equipped to deliver exceptional service experiences.

Achievements
– Certified Speaking Professional (Australia)
– Australian Ambassador on the Global Speakers Federation Board
– Presenting in 2019 at the G2E Global Gaming Expo

Topics
– The Multi-generational business
– Intentional Leadership
– Brand Audit
– Handbag of Life
– 3 Keys to unlocking your business success
– VIP Guest Experience

Previous speaking experience

13 February 2019 – Narellan Chamber of Commerce
24 March 2019 – Professional Speakers Association Conference
12 April 2019 – Emerging Women’s Breakfast San Francisco
15 May 2019 – South West Networking Group Breakfast Meeting SWNG
14 August 2019 – Convenience & Impulse Expo, Sydney
20 September 2019 – Inspiring Women’s Lunch, NSW
10 October 2019 – Move Minds Workshop, Mexico City
14 October 2019 – G2E Global Gaming Expo, Las Vegas
16 October 2019 – G2E Global Gaming Expo, Las Vegas
22 October 2019 – Chief Customer Officer, Sydney
23 October 2019 – Workforce Inclusion and Diversity Conference, Melbourne
7 November 2019 – The Femetech Revolution, Sydney
7 November 2019 – Talent Acquisition & Engagement Network Forum, Sydney

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